Tremendous Catalog - Fulfillment errors for Google Play (BRL) redemptions โ€“ Incident details

Experiencing partially degraded performance

Fulfillment errors for Google Play (BRL) redemptions

Resolved
Degraded performance
Started 6 months agoLasted about 2 hours

Affected

Gift Cards - Latin America

Degraded performance from 2:45 PM to 5:05 PM

Updates
  • Resolved
    Resolved
    Redemptions are now succeeding. This incident has been resolved.
  • Identified
    Identified
    Due to internal issues with an upstream fulfillment provider, redemptions for the following products are experiencing errors: Google Play - QJOD4QII2YMO - BRL